RFQ

SolarWinds Dameware Remote Support - Subscription license - Per technician

  • NG # 04471-SW-SOL-036

  • MF # 2120001

SolarWinds Dameware Remote Support is a remote administration and support solution designed for IT professionals and help desk teams. Licensed per technician, it enables secure remote access, centralized management, Active Directory administration, and remote troubleshooting for Windows, macOS, and Linux devices. The platform supports unattended remote access, mobile support capabilities, and secure over-the-internet sessions without requiring a VPN

Manufactured By :
solarwinds
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Call +88 01714243446

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Overview

SolarWinds Dameware Remote Support combines remote desktop access and systems management tools into a single platform that helps IT teams deliver efficient technical support from virtually anywhere. The software is built for centralized IT administration, allowing technicians to remotely manage computers, reset passwords, control services, transfer files, and troubleshoot systems without physically accessing the devices. It integrates with Active Directory for simplified user and policy management and supports secure authentication methods including multi-factor authentication and smart card authentication.

The solution supports remote access to Windows, macOS, and Linux systems and also enables technicians to connect from mobile devices using the Dameware mobile application. Through centralized deployment, organizations can manage technician permissions, licensing, and shared host lists from a unified console. Dameware Remote Support also supports over-the-internet remote sessions through an Internet Proxy feature, enabling secure connections to systems outside the corporate network without VPN dependency. The subscription license is based on the number of technicians, while allowing unlimited managed endpoints.

Specification

  • Product Name: SolarWinds Dameware Remote Support
  • Manufacturer Part Number: 2120001
  • Licensing Type: Subscription License
  • License Model: Per Technician
  • Supported Platforms: Windows, macOS, Linux
  • Deployment Type: On-premises
  • Remote Access Type: Attended and unattended remote support
  • Active Directory Integration: Supported
  • Centralized Management: Supported
  • Multi-Factor Authentication: Supported
  • Smart Card Authentication: Supported
  • Mobile Device Support: iOS remote access support available
  • Internet Session Support: Supported with Internet Proxy feature
  • VPN Requirement: Not required for internet-based remote sessions
  • Endpoint Limit: Unlimited endpoints per license
  • Technician Access: One technician per license
  • Remote Administration Features: File transfer, event log management, service management, Wake-on-LAN, remote reboot
  • Integration Support: SolarWinds Web Help Desk integration available
  • Security Standard: FIPS 140-2 validated cryptography support
  • Suitable For: IT administrators, help desk teams, remote technical support environments

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