Support Services

Proof of Concept (PoC): We have started this exclusive services for the clients who wants to be confident with the product, solution and our services first. Our technical & pre-sales team will work on client’s thoughts to convert in a demand. Once the PoC is successfully completed, client can further proceed with their RFQ.

Implementation: One of the very much important requirement of successful and smooth system operation. Failure of this may cause serious and continuous problem in the whole systems in your organization. We utilize a team to analysis before start the setup and follow step by step procedure for a critical configuration. Issue a certificate after successful implementation keeps our client satisfied and relaxed.

Premium Services: For critical solution needs premium services. For large investments you must be alert on instant services to smooth system operations. A highly skilled enterprise team works in a different stages in 24 x 5 days premium service based methods, beside standard & basic support.

  • We just rely on our partnership of NGen IT due to their commitment, strategy & mutual benefits.

    - CEO, Arisent
  • NGen IT is a good supplier & keep their commitments. The most important thing is, they have almost all kind of software solution & distribution capacity.

    UNDP, Bangladesh
  • We are happy with the service of NGen IT since 2010. They are expert with Solution, 24x7 Support and their Professional Services. Wish their success in every organizations they serve.

    Banglalink, Bangladesh