RFQ

JBoss Technical Account Management - technical support - 1 year

  • NG # 0632-SW-RED-002

  • MF # MCT1350

JBoss Technical Account Management - Technical support - phone consulting - 1 year - business hours - response time: NBD

Manufactured By :
Red Hat
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Overview

The Technical Account Management service is intended for customers who desire the deepest technical relationship with Red Hat in order to maximize their return on a significant investment in Red Hat technology. The service provides a consistent primary technical contact at Red Hat who will work with you to understand your ongoing technology requirements. This individual will proactively address issues with your production and mission critical systems. By leveraging the collective technical experience of Red Hat through this service your technical staff will be more productive - better able to deliver the performance, reliability and security you require.

Specification

 
General
Type
Technical support
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
Next business day
Service Availability
Business hours
Details
Service & Support
Inspection - 1 year - on-site - 2 incidents ¦ Web support - 1 year ¦ E-mail consulting - 1 year - response time: next business day - availability: business hours ¦ Phone consulting - 1 year - response time: next business day - availability: business hours

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