RFQ

Symantec Essential Support - Technical support - for Symantec NetBackup Client Application and Database Pack - 1 Year

  • NG # 00262-SW-SYM-009

  • MF # ZCKFC3Z0-EI1RD

  • SKU # SPS-SUB-500-PLUS

Symantec Essential Support - Technical support - for Symantec NetBackup Client Application and Database Pack (v. 7.5) - 1 server - Tier 3 - Symantec Buying Programs : Rewards - level D (50000-99999) - 101 points - Phone consulting - 1 Year - 24x7 - Response time: 30 min

Manufactured By :
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Overview

Whether your company is small or large, local or multinational, a service interruption or security threat can mean significant loss to your business. That's why you need around-the-clock access to Symantec's best-in-class support engineers - a team of experts with the industry's most comprehensive knowledge and experience in availability, security, performance, and compliance. You need Essential Support Services to help manage a holistic IT risk management program. They can help you achieve your uptime goals and protect your network, storage, server, and client systems so your information is safe, secure, and always available.

Symantec Essential Support offers response time targets of thirty minutes for your most critical issues and gives you 24 x 7 x 365 access to more than 2000 support professionals located across the globe. This extensive coverage from Symantec complements your in-house support and maintenance resources to optimize their efficiency and free up more time to focus on core business needs.

Specification

General
Type
Technical support
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software
Software Title
Symantec NetBackup Client Application and Database Pack
Version
7.5
License Qty
1 server
License Pricing
Volume / level D (50000-99999)
Hardware Pricing
Tier 3
Licensing Program
Symantec Buying Programs : Rewards
Point Value
101 points
Details
Service & Support
Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 6 named contacts ¦ New releases update - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Security alert notification - 1 year

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