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Palo Alto Networks Platinum Support - extended service agreement - 1 year - shipment

  • NG # 03379-SW-PALO-019

  • MF # PAN-SVC-PLAT-440

Manufactured By :
Palo Alto
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Ask For Price
Need Help Ordering?
Call +88 01714243446

Stock

Custom Pricing

Get A Quote

Overview

Platinum support is Palo Alto Networks' high-end service offering - enhancing your inhouse resources with technical experts who are available to support your Palo Alto Networks security solution.


Platinum support offers the optimal level of support for those organizations that wish to work directly with Palo Alto Networks to address their support needs, with 24-hour support, 365 days per year with best-in-class response time and advanced assistance.

Specification

General
Service Included
Advance parts replacement
Location
Shipment
Full Contract Period
1 year
Response Time
Next business day
Details
Service & Support
Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity low ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year
Compatibility Information
Designed For
P/N: PAN-PA-440

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