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Palo Alto Networks Premium Support - extended service agreement (renewal) - 3 years - shipment

  • NG # 03365-SW-PALO-005

  • MF # PAN-SVC-PREM-220-3YR-R

Manufactured By :
Palo Alto
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Ask For Price
Need Help Ordering?
Call +88 01714243446

Stock

Custom Pricing

Get A Quote

Overview

Palo Alto Networks Premium Support offering enhances your in-house resources with technical experts available to support your Palo Alto Networks security infrastructure. This support level also gives you access to Security Assurance to assist when security incidents occur and you need to augment your staff with security experts.


Premium Support is ideal for organizations that want an integrated approach to protecting their critical assets while optimizing operational efficiency. Premium Support will address their support needs with 24/7, year-round assistance as well as keep up to date with the latest upgrades and updates.

Specification

General
Service Included
Advance parts replacement
Location
Shipment
Full Contract Period
3 years
Response Time
Next business day
Pricing Type
Prepaid
Details
Service & Support
Extended service agreement - advance parts replacement - 3 years - shipment - response time: NBD ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 3 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Technical support - phone consulting - 3 years - response time: 8 business hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity low ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years
Compatibility Information
Designed For
P/N: PAN-PA-220

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