RFQ

Veeam Standard Support - technical support (renewal) - for Veeam Availability Suite Enterprise for VMware - 1 year

  • NG # 0567-SW-VEE-016

  • MF # V-VASENT-VS-P01AR-00

  • SKU # V-VASENT-VS-P01AR-00

The renewal of Veeam Standard Support includes technical assistance for Veeam Availability Suite Enterprise for VMware. This support covers one socket and involves telephonic consultations. The duration of this support is one year, available for 12 hours a day, five days a week.

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Overview

Standard Support
Veeam's Standard Support program provides software support services during business hours (support policy) along with upgrades and updates to the products. One year of Standard Support is included with initial product license purchase.
 
Veeam's Standard Support program provides software support services during business hours along with upgrades and updates to the products.

Specification

 
General
Type
Technical support (renewal)
Service Included
Phone consulting
Full Contract Period
1 year
Service Availability
12 hours a day / 5 days a week
Software
Software Title
Veeam Availability Suite Enterprise for VMware
Installation Type
Locally installed
License Qty
1 socket
Details
Service & Support
Phone consulting - 1 year - response time: 2 hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 12 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 24 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4 ¦ Web support - 1 year - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year

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