RFQ

Veeam Standard Support - technical support (renewal) - for Veeam Backup Essentials Enterprise Plus Bundle for VMware - 1 year

  • NG # 0571-SW-VEE-020

  • MF # V-ESSPLS-VS-P01AR-00

  • SKU # V-ESSPLS-VS-P01AR-00

Veeam Standard Support refers to the provision of technical assistance that is eligible for renewal. This support is intended for the Veeam Backup Essentials Enterprise Plus Bundle designed for VMware platforms, with a capacity of 2 sockets. The support is primarily delivered through phone consulting services and covers a duration of 1 year, available for 12 hours a day, 5 days a week.

Manufactured By :
veeam
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Need Help Ordering?
Call +88 01714243446

Stock

Custom Pricing

Get A Quote

Overview

Veeam's Standard Support program provides software support services during business hours along with upgrades and updates to the products.

Specification

 
General
Type
Technical support (renewal)
Service Included
Phone consulting
Full Contract Period
1 year
Service Availability
12 hours a day / 5 days a week
Software
Software Title
Veeam Backup Essentials Enterprise Plus Bundle for VMware
License Qty
2 sockets
Details
Service & Support
Phone consulting - 1 year - response time: 2 hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 12 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 24 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4 ¦ Web support - 1 year - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday ¦ New releases update - 1 year

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