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VMware Support and Subscription Basic - technical support - for VMware vSphere Enterprise Plus Edition - 1 year

  • NG # 0598-SW-VMW-027

  • MF # VS7-EPL-G-SSS-C

  • SKU # VS7-EPL-G-SSS-C

VMware Support and Subscription Basic offers technical support for VMware vSphere Enterprise Plus Edition (version 7). Covering 1 processor for a duration of 1 year, this plan includes emergency phone consulting with a 12x5 availability and a response time of 4 business hours

Manufactured By :
vmware
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Need Help Ordering?
Call +88 01714243446

Stock
Unlimited

Custom Pricing

Get A Quote

Overview

VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Specification


General
Type
Technical support
Service Included
Emergency phone consulting
Full Contract Period
1 year
Response Time
4 business hours
Service Availability
12 hours a day / 5 days a week
Software
Software Title
VMware vSphere Enterprise Plus Edition
Installation Type
Locally installed
Version
7
License Qty
1 processor
Details
Service & Support
Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 4 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year

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