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VMware Support and Subscription Production - technical support - for vRealize Operations Standard - vSOM Entitlement - 1 year

  • NG # 0596-SW-VMW-025

  • MF # VR8-OSTC-VS-P-SSS-C

  • SKU # VR8-OSTC-VS-P-SSS-C

VMware Support and Subscription Production offers technical support for vRealize Operations Standard under vSOM Entitlement (version 8). This includes support for one CPU, emergency phone consulting, with a 1-year subscription providing 24x7 coverage and a swift response time of 30 minutes.

Manufactured By :
vmware
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Stock
Unlimited

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Need Help Ordering?
Call +88 01714243446

Stock
Unlimited

Custom Pricing

Get A Quote

Overview

The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Specification

Specifications
General
Type
Technical support
Service Included
Emergency phone consulting
Full Contract Period
1 year
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software
Software Title
vRealize Operations Standard - vSOM Entitlement
Installation Type
Locally installed
Version
8
License Qty
1 CPU
Details
Service & Support
Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 6 contacts ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ Remote monitoring - 1 year ¦ Technical support - 1 year - on-site - severity critical

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