Ivanti Pulse Secure Ivanti ISA 6000 - Extended service agreement - advance parts replacement

  • NG # 04501-SW-IVA-005

  • MF # ISA6000-SDCE-D

The Ivanti ISA6000-SDCE-D is an extended service agreement designed for the Ivanti ISA 6000 Security Appliance. This support service provides advanced hardware replacement with same-day response coverage, helping organizations minimize downtime and maintain business continuity. The agreement includes shipment-based replacement services and 24x7 support availability, ensuring rapid resolution of hardware failures and enhanced operational reliability.

Manufactured By :
Ivanti
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Overview

The Ivanti ISA6000-SDCE-D Extended Service Agreement is a premium hardware support solution created for organizations that rely on the Ivanti ISA 6000 Security Appliance for secure network access and cybersecurity operations. This service is designed to reduce the impact of unexpected hardware failures by providing advance replacement hardware and rapid response times.

With same-day replacement service, eligible hardware issues can be addressed within a four-hour response window, helping IT teams maintain critical network security infrastructure with minimal interruption. The service operates 24 hours a day, 7 days a week, making it suitable for enterprises, government agencies, data centers, and organizations that require continuous system availability.

The agreement includes advance parts replacement, shipment of replacement components, and manufacturer-managed return processes. By leveraging Ivanti's hardware support program, organizations can improve system uptime, simplify maintenance procedures, and ensure their ISA6000 appliance remains protected throughout the support period.

Specification

  • Product Name: Ivanti ISA 6000 Extended Service Agreement
  • Part Number: ISA6000-SDCE-D
  • Manufacturer: Ivanti
  • Service Type: Extended Service Agreement
  • Service Included: Advanced Hardware Replacement
  • Support Coverage: Same-Day Replacement Service
  • Response Time: 4 Hours
  • Service Availability: 24 Hours a Day, 7 Days a Week
  • Service Delivery Method: Shipment-Based Replacement
  • Return Shipping: Manufacturer Managed
  • Supported Platform: Ivanti ISA 6000 Security Appliance
  • Primary Benefit: Rapid hardware replacement to minimize downtime
  • Intended Use: Enterprise security and remote access infrastructure support
  • Support Category: Hardware Maintenance and Replacement Service Agreement

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