RFQ

Ivanti Technical Support Enhanced - technical support

  • NG # 04514-SW-IVA-018

  • MF # SVCS-SUPT-24X7

Ivanti SVCS-SUPT-24X7 is a 24x7 phone-based technical support service subscription that provides continuous, around-the-clock assistance for Ivanti software products. It ensures customers receive expert help for critical issues, incident resolution, and product usage guidance throughout the support period.

Manufactured By :
Ivanti
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Call +88 01714243446

Stock

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Overview

Ivanti SVCS-SUPT-24X7 is an enhanced technical support service designed to provide uninterrupted assistance for enterprise customers using Ivanti solutions. It is typically offered as an annual support contract and focuses on delivering 24/7 access to Ivanti’s technical support teams for critical incidents.

This support service is especially useful for organizations that operate mission-critical IT environments where system downtime can significantly impact business operations. With this plan, customers gain access to global support resources that follow a “follow-the-sun” model, allowing issues to be escalated and handled across different regional support centers when needed.

The service is intended to improve response times and ensure faster resolution of high-severity incidents, including those requiring continuous attention outside of standard business hours.

Specification

  • Product Name: Ivanti Technical Support – Enhanced 24x7
  • Part Number / SKU: SVCS-SUPT-24X7
  • Service Type: Technical Support / Maintenance Subscription
  • Support Availability: 24 hours a day, 7 days a week
  • Coverage Period: Typically annual subscription (1 year from purchase)
  • Support Channels: Phone support and online support portal
  • Support Scope:
    • Installation assistance
    • Configuration support
    • Product usage guidance
    • Troubleshooting and incident resolution
  • Incident Handling: Priority-based escalation for critical (Severity 1) issues
  • Support Model: Global follow-the-sun support across multiple regions
  • Target Users: Enterprise customers using Ivanti software solutions
  • Service Category: Software support and maintenance
  • Key Benefit: Continuous 24x7 access to technical experts for mission-critical issues

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